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Category Archive for: ‘Social Media & Communication’

Home / Social Media & Communication

Aussie Rheumatology Registrars & HCSM 3

By Dr Irwin Lim, Rheumatologist

I flew to Canberra today as I was asked to give a talk to all the rheumatology registrars at the Australian Rheumatology Association’s Annual Scientific Meeting on Social Media.

Out of the 20+ people in the room, less than half used Facebook. Only 1 had a twitter account. A couple had heard of LinkedIn.

I didn’t prepare any slides .

Instead, I just showed them my blog, then tweeted, googled myself, signed into LinkedIn, and checked out Facebook.

And I talked.

I explained why I bothered to blog and why I bothered to have an online presence. Of course I had the same fears about social media and “exposing” myself on the web, as they probably had.

But, over time, my views have evolved and the reason I use “health care social media” (HCSM) was to educate, to learn, to connect, to be accessible and to improve the profile of rheumatology.

I think the talk was received well but it’s hard to know.

I’m not sure if anyone in that room will end up taking that next step but it was still worth giving them a different perspective.

Dr Irwin Lim is a rheumatologist and a director of BJC Health.
Arthritis requires an integrated approach. We call this, Connected Care.  Contact us.
This blog focuses on arthritis-related diseases, healthcare in general, and our Connected Care philosophy.
 
Posted on: 05-12-2012
Posted in: Social Media & Communication

Rheumatology by Skin Colour 6

A 6yo's interpretationBy Dr Irwin Lim, Rheumatologist

Warning! I am not trying to offend and will be making some generalisations.

Does the colour of a patient’s skin affect how I consult with them and my treatment options?

I think it does. If the patient is an immigrant, the country of origin may suggest different diagnoses due to differences in genetic predisposition or environmental factors such as different infections. That’s a given and not the topic I’ll discuss today.

Obviously, I try to do the best I can for every patient and equally obviously, cultural sensitivity helps rapport.

When I reflect on my practice, I do adjust my “pitch” and approach to both explanation and treatment options depending on the cultural identity of the person in front of me.

I work in 2 different parts of Sydney.

On the North Shore/Northern Beaches, an area which is affluent, the majority of the patients who see me are white, anglo-saxon persons.

In Parramatta, in Sydney’s West, the patient mix is extremely varied with those of anglo-saxon origin, Italians, Greeks, patients from the Middle East and a relatively high proportion of “newer” Australians, those of Oriental origin as well as those from India.

Now, I’ll generalise.

In general, I spend a lot of time on explanation and answering lots of questions with my anglo-saxon patients. I also find I have more success in trying to talk about the advantages and disadvantages of a variety of treatment options. For disease due to biomechanical problems, it is easier typically to convince that exercise and proper rehabilitation is an essential aspect.

In general, patients from the Middle East, and most of my experience would be with Lebanese patients, present with a lot of widespread pain. This may be due to the fact that in general the presentation is late, and problems have accumulated. Vitamin deficiency or insufficiency seems to be very prevalent as well, and as a generalisation, middle aged Lebanese women do not exercise (housework does not count). They are typically very committed to family life and do not have time for themselves. This aspect seems a common theme for  middle aged immigrant women, irrespective of where they originated from.

Patients of Indian and Chinese or Korean origin are very much more likely to have tried traditional remedies, such as ayurvedic or Chinese herbal medicine. In general, I find Chinese and Korean patients want a “quick” fix and they prefer passive options. By this, I mean that a tablet or injection or hands-on therapy such as massage is preferred to strengthening exercises which may take months before a result.

Among all immigrant groups, it is much harder for me to convince the patients of the need for proper exercise/rehabilitation programs or dietary modification. Compliance if they do end up starting such a program is also unfortunately less good. In those who have autoimmune diseases requiring treatment, it’s harder for me to convince of the need to take regular medications needing close supervision.

And yet, as another generalisation, the immigrant groups are more likely to want a more paternalistic approach from me. I think that I guide the consultation direction as well as the eventual management decisions more.

Possibly, the level of education plays some part. Degree of affluence may influence. Language difficulties may contribute. It may just be my biases. I am of Malaysian Chinese origin but I’ve lived in Australia most of my life and speak only English.

By the way, this post was instigated by my friend, Rafic, who is an Australian of Lebanese origin, after a corridor chat about his mother and her health problems.

I don’t mean to offend any of you. I’m writing this to get your thoughts and hopefully, improve my cultural sensibilities.

Dr Irwin Lim is a rheumatologist and a director of BJC Health.
Arthritis requires an integrated approach. We call this, Connected Care.  Contact us.
This blog focuses on arthritis-related diseases, healthcare in general, and our Connected Care philosophy.
 
Posted on: 01-28-2012
Posted in: Social Media & Communication, The Medical Profession

Reflecting on a year of rheumatology blogging 7

A 6yo's interpretationBy Dr Irwin Lim, Rheumatologist

A year ago, I started this blog with the question “Why bother blogging?“.

Over 100 posts later, I think I have a better answer but it’s taken time to develop that realisation.

Like other doctors contemplating social media, I had a number of fears which I wrote about in “why bravery is a prerequisite to start a blog“.

Fear 1: Exposing myself to the public

Fear 2: What if people don’t find what I write interesting or useful?

Fear 3: What if someone makes negative comments?

Fear 4: What would my medical colleagues think?

Over 100 posts later, I’m glad to report that these fears are no longer such an issue.

Of course, I think about what I write and I’m careful what I tweet but this caution doesn’t stop me from expressing a view. I’m glad to have received enough feedback to suggest that people actually read this stuff. Some even leave a comment (please do!) and I’ve even found some new colleagues & collaborators through this medium.

Luckily, negative comments have not been an issue. My medical colleagues? Well, I think the responses range from indifference to uneasiness. I wasn’t really looking for congratulations which is a good thing, because that’s been few and far between.

All this has helped answer “Why bother blogging?”

Well, I now blog because I think it makes a difference.

There are only a handful of rheumatologists worldwide who bother. I am not aware of any other Australian rheumatology practice that bothers. This is a shame given our specialty suffers from a general lack of profile. People don’t know what rheumatologists do and what we are capable of. And this is to the detriment of the many people who suffer from arthritis & musculoskeletal disease. People/patients who typically get delayed diagnoses, who are not given appropriate treatment, or who have their disease trivialised.

I write to educate, to raise awareness, to entertain, and sometimes, to make a point.

Often, I learn something about something, &  sometimes, something about myself as I write this rheumatology blog.

Dr Irwin Lim is a rheumatologist and a director of BJC Health.

Arthritis requires an integrated approach. We call this, Connected Care.  Contact us.

This blog focuses on arthritis-related diseases, healthcare in general, and our Connected Care philosophy.


Posted on: 12-14-2011
Posted in: Rheumatology, Social Media & Communication

Telemedicine Connects Care 2

By Dr Irwin Lim, Rheumatologist

Over 400km away. That’s a long way to travel to see your specialist. And a very, very large inconvenience.

We provide both a rheumatology and endocrinology service to the rural town of Temora. Thankfully, we can now provide this via the internet, using Telemedicine.

Our GP contact at Temora, Dr Ash Collins has been a driving force in helping his patients with this. He has even designed some wonderful technology in the form of a telemedicine cart. He’s been featured on television and hopefully, this will encourage more uptake of telemedicine to help rural Australia.

Please check out the news footage (sorry about the short ad at the front, I don’t know how to get rid of it).

 

 

Dr Irwin Lim is a rheumatologist and a director of BJC Health.

Arthritis requires an integrated approach. We call this, Connected Care.  Contact us.

This blog focuses on arthritis-related diseases, healthcare in general, and our Connected Care philosophy.

 

 

Posted on: 11-30-2011
Posted in: Connected Care, Social Media & Communication

Would you like your doctor’s email address? 7

By Irwin Lim, Rheumatologist

Listed on my business card are many ways to contact me.

There’s the usual address, land line number and fax number.  Of course, our website address is there.

6 months ago, when we redesigned the card, we decided to include BJC Health’s social media links so our facebook page, twitter handle & this blogsite address feature.

A more contentious decision was whether to include my email address. In Australia at least, this is just not the norm. I did have an uneasy feeling about this and some fear about being bombarded with emails from patients. Justified or not, that’s a fear shared by many of my colleagues.

My email address now features on the back of my business card. This is the same side on which every patient’s next appointment is written. This business card is given to every patient I see, every day. That works out to be a lot of patients with access to my direct email address.

And patients are encouraged to contact me with their worries. My patients often ring for results, for reassurance, to tell me about possible side effects, and a multitude of other things, some potentially life -threatening & some relatively trivial.

It’s been 6 months. I can only remember receiving 3-4 emails from patients in that time.

That’s neither good or bad. It’s just surprising to me. What do you think?

Dr Irwin Lim is a rheumatologist and a director of BJC Health.

BJC Health provides a connected care multidisciplinary team philosophy to deliver positive lifestyle outcomes through a holistic approach to those with degenerative & inflammatory arthritis, tendon injury and lifestyle diseases. Our clinics are located in Parramatta, Chatswood and Brookvale. Contact us.

This blog focuses on arthritis-related diseases, healthcare in general, and our Connected Care philosophy.



Posted on: 08-31-2011
Posted in: Social Media & Communication
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