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Category Archive for: ‘The Medical Profession’

Home / The Medical Profession

Rheumatology by Skin Colour 6

A 6yo's interpretationBy Dr Irwin Lim, Rheumatologist

Warning! I am not trying to offend and will be making some generalisations.

Does the colour of a patient’s skin affect how I consult with them and my treatment options?

I think it does. If the patient is an immigrant, the country of origin may suggest different diagnoses due to differences in genetic predisposition or environmental factors such as different infections. That’s a given and not the topic I’ll discuss today.

Obviously, I try to do the best I can for every patient and equally obviously, cultural sensitivity helps rapport.

When I reflect on my practice, I do adjust my “pitch” and approach to both explanation and treatment options depending on the cultural identity of the person in front of me.

I work in 2 different parts of Sydney.

On the North Shore/Northern Beaches, an area which is affluent, the majority of the patients who see me are white, anglo-saxon persons.

In Parramatta, in Sydney’s West, the patient mix is extremely varied with those of anglo-saxon origin, Italians, Greeks, patients from the Middle East and a relatively high proportion of “newer” Australians, those of Oriental origin as well as those from India.

Now, I’ll generalise.

In general, I spend a lot of time on explanation and answering lots of questions with my anglo-saxon patients. I also find I have more success in trying to talk about the advantages and disadvantages of a variety of treatment options. For disease due to biomechanical problems, it is easier typically to convince that exercise and proper rehabilitation is an essential aspect.

In general, patients from the Middle East, and most of my experience would be with Lebanese patients, present with a lot of widespread pain. This may be due to the fact that in general the presentation is late, and problems have accumulated. Vitamin deficiency or insufficiency seems to be very prevalent as well, and as a generalisation, middle aged Lebanese women do not exercise (housework does not count). They are typically very committed to family life and do not have time for themselves. This aspect seems a common theme for  middle aged immigrant women, irrespective of where they originated from.

Patients of Indian and Chinese or Korean origin are very much more likely to have tried traditional remedies, such as ayurvedic or Chinese herbal medicine. In general, I find Chinese and Korean patients want a “quick” fix and they prefer passive options. By this, I mean that a tablet or injection or hands-on therapy such as massage is preferred to strengthening exercises which may take months before a result.

Among all immigrant groups, it is much harder for me to convince the patients of the need for proper exercise/rehabilitation programs or dietary modification. Compliance if they do end up starting such a program is also unfortunately less good. In those who have autoimmune diseases requiring treatment, it’s harder for me to convince of the need to take regular medications needing close supervision.

And yet, as another generalisation, the immigrant groups are more likely to want a more paternalistic approach from me. I think that I guide the consultation direction as well as the eventual management decisions more.

Possibly, the level of education plays some part. Degree of affluence may influence. Language difficulties may contribute. It may just be my biases. I am of Malaysian Chinese origin but I’ve lived in Australia most of my life and speak only English.

By the way, this post was instigated by my friend, Rafic, who is an Australian of Lebanese origin, after a corridor chat about his mother and her health problems.

I don’t mean to offend any of you. I’m writing this to get your thoughts and hopefully, improve my cultural sensibilities.

Dr Irwin Lim is a rheumatologist and a director of BJC Health.
Arthritis requires an integrated approach. We call this, Connected Care.  Contact us.
This blog focuses on arthritis-related diseases, healthcare in general, and our Connected Care philosophy.
 
Posted on: 01-28-2012
Posted in: Social Media & Communication, The Medical Profession

So, I’m your 4th rheumatologist? 7

A 6yo's interpretationBy Dr Irwin Lim, Rheumatologist

Not infrequently, I see a patient who’s after another opinion. Sometimes, it’s after years of seeing other rheumatologists. Sometimes, I’m not even their 2nd rheumatologist or their 3rd. I’ve been 5th choice on a number of occasions.

These consultations are always tricky and not something I look forward to.

The early thought would usually be: Is it them or us?

Sometimes, it’s because the patient’s symptoms and complaints can’t be worked out. A clear diagnosis may not be possible and discontent leads to more doctors and more opinions. This may be unavoidable.

Perhaps, it’s because the patient is “difficult”. He or she may not be able to accept their disease or they may not want the options as presented. Us doctors like to use this term, “difficult”.

Perhaps, it’s us. My colleagues may not have listened enough or asked the correct questions. Maybe we should have tried to marry our clinical goals with the needs of the patient in front of us.

I think that often it’s just a case of poor fit. I don’t get along with every patient & I know that my style would probably not work for a number of people. Must be the same for my colleagues.

By the way, I’m not offering that as an excuse not to try harder.

Dr Irwin Lim is a rheumatologist and a director of BJC Health.
Arthritis requires an integrated approach. We call this, Connected Care.  Contact us.
This blog focuses on arthritis-related diseases, healthcare in general, and our Connected Care philosophy.
 
Posted on: 01-17-2012
Posted in: Rheumatology, The Medical Profession

Thank you, Doc 0

By Dr Irwin Lim, Rheumatologist

I was recently ‘thanked’ in a number of different ways and I thought I’d share it as one way did quite upset me.

Rheumatologists typically have long and good relationships with most of their patients, given that many of the diseases we care for are chronic and require regular treatment changes and monitoring.

It’s relatively common to receive a token of gratitude from a patient. It’s usually food in my case, a box of chocolate or some home-made sweets.

I don’t have an issue with accepting these and I’m always very grateful that the person appreciates my effort and bothered to take the trouble. Our clinic staff will share and enjoy this gesture.

A couple of months ago, I received more of a “no- thank you”. A patient presented demanding a treatment I felt was not indicated medically. While we were still discussing reasons, she jumped up from the chair and stormed out of the room complaining bitterly to staff and the other clinic patients. Not a good look. For her and for me.

Around that time, I received a note in the mail, accompanied by an autopsy report.  An elderly patient had finally succumbed to her illness. The note was from her daughter, someone I had never met. It was a thank you note in appreciation for the care her mother had received by our BJC Health team. I was sad that this very pleasant lady had passed & I sent back condolences.

I will also share, even though it may seem a little selfish, that getting such a note is gratifying. It’s always nice to get some thanks to balance the occasional unpleasantry.

Dr Irwin Lim is a rheumatologist and a director of BJC Health.

BJC Health provides a connected care multidisciplinary team philosophy to deliver positive lifestyle outcomes through a holistic approach to those with degenerative & inflammatory arthritis, tendon injury and lifestyle diseases. Our clinics are located in Parramatta, Chatswood and Brookvale. Contact us.

This blog focuses on arthritis-related diseases, healthcare in general, and our Connected Care philosophy.

 


Posted on: 10-23-2011
Posted in: The Medical Profession

Telemedicine: 1st rheumatology experience 2

By Dr Irwin Lim, Rheumatologist

Australia is a big place, the planet’s 6th largest country. Most of the population of 22 million live on the coast, and particularly on the Eastern seaboard in cities.

The distribution of health services is similarly skewed and rural communities can be terribly under-resourced. I used to fly in to provide a monthly rheumatology service to Tamworth, Australia’s Country Music Capital, 500km north of Sydney. This was very enjoyable with interesting problems to deal with and very grateful patients. Unfortunately, the pressures of a toddler and baby twins made it just too difficult to continue.

Many patients in rural communities have to travel hundreds of kms to regional hubs to consult with a specialist. To try and help, the Australian Government has provided incentives to support the development of telehealth/telemedicine.

A telehealth/telemedicine video consultation involves a patient, accompanied by a health professional providing clinical support (usually their general practitioner) on one end; and a medical specialist at the other remote end, participating in a consultation via both an audio and video link.

This initiative commenced this July and in the word’s of our health minister, Nicola Roxon: ““Telehealth will cut down the tyranny of distance and bring specialist services to the patient’s doorstep through the use of online videolink technology”.

But, there are many questions about the logistics:

  • How many specialists are actually set up to do this & what is the level of interest?
  • Technology, security & privacy standards need to be developed
  • What is the best way to coordinate the consulting times to get together both busy GP & specialist?
  • Physical examination is crucial. While the GP will act as the “hands”, for many specialists, this remains a worry.

Undaunted by this, I have been liaising with Ash, a GP in Temora (418km from Sydney). In the spirit of e-health, I met Ash through an online forum for doctors, e-healthspace.

We performed our 1st telemedicine consultation yesterday afternoon. I thought it would be worth documenting some of my thoughts about this:

  • We used WebEx by Cisco. This seems a good platform & we essentially held an Online Web Conference. Ash acted as the host of the meeting inviting me to a conference with him and the patient.
  • At both ends, we had standard broadband internet connections. The image and sound quality was very good. I just used an external mike attached to my imac with a built-in camera. It is more crucial that there is a good camera, preferably directional with zoom at the GP/patient end.
  • Clinical photos & medical imaging are important tools. WebEx allows a desktop to be viewed by other participants. If the GP already had good photos loaded on the desktop, the specialist will have a better image than what is likely to be available via webcam. Images can of course be emailed as well.
  • Ash, as the GP, was present with the patient for all the consultation acting as a facilitator, information source, & the “hands” for an examination. In addition, he organized the additional blood tests and imaging investigations required as well as wrote a prescription for a medication I suggested. This is probably the most convenient workflow for patient & specialist, but it does leave the GP with more work.
  • As for the examination, this proved quite difficult but not insurmountable. How a rheumatologist & a GP examines the patient can be different. In addition, the subtleties of what your hand feels as you touch, prod and examine various body parts is obviously loss.
  • In time, we think it will work best if we booked off a regular session, possibly once a fortnight initially, to provide a rheumatology service to the patients in Temora. All routine telemedicine consults will occur during that time, again to help with the logistics.

We’ve made a start. It’s exciting & telemedicine does allow us a chance to help our rural communities. It’s one occasion where the government seems to have got it right.

It’s a work in progress & I’m very interested to know how other groups are implementing their telemedicine solution. I would also like to get a patient’s perspective. Please share your thoughts, ideas & experiences.

Dr Irwin Lim is a rheumatologist and a director of BJC Health.

BJC Health provides a connected care multidisciplinary team philosophy to deliver positive lifestyle outcomes through a holistic approach to those with degenerative & inflammatory arthritis, tendon injury and lifestyle diseases. Our clinics are located in Parramatta, Chatswood and Brookvale. Contact us.

This blog focuses on arthritis-related diseases, healthcare in general, and our Connected Care philosophy.


Posted on: 08-13-2011
Posted in: Rheumatology, Social Media & Communication, The Medical Profession

Sorry, I have to cancel today 4

By Irwin Lim, Rheumatologist

My son has been unwell all night with asthma. We’ve been up, using his medications, trying to keep him away from a hospital admission.

During this time, I’ve been obsessing about my patient list. What I really want to do is to cancel the list as I’m tired and would prefer to stay home with him. But, this is difficult to do.

I’ve had to cancel lists before at the last minute, almost always due to a family member becoming ill. It inconveniences so many.

Patients have often arranged time away from work and may have been waiting for the appointment. The reception staff have to start their morning frantically trying to reach as many of my patients as possible to let them know.  Then, the question is where to fit these appointments that have to be rescheduled?

It’s understandable that my patients may get upset. A few even take it out on the reception staff (unfairly, as they are blameless).  I can only apologise.

This time, I can’t cancel the list. I know one of the patients is travelling from 4 hours away, and there’s a couple of patients I can’t delay seeing. At 6.30am, I’ve already spoken to Amanda, our practice manager. We’re going to shorten the list by moving some of the patients scheduled at the end of the day. Hopefully, there’s enough time for these patients to make other plans and to not be so inconvenienced.

I’m sure all doctors face this problem and I wonder what they do? If you’re a patient, how do you feel when your doctor has to cancel your appointment at short notice?

Dr Irwin Lim is a rheumatologist and a director of BJC Health.

BJC Health provides a connected care multidisciplinary team philosophy to deliver positive lifestyle outcomes through a holistic approach to those with degenerative & inflammatory arthritis, tendon injury and lifestyle diseases. Our clinics are located in Parramatta, Chatswood and Brookvale. Contact us.

This blog focuses on arthritis-related diseases, healthcare in general, and our Connected Care philosophy.

Stop Press: Stopping recurrent fractures after suffering a fracture from weak bones (osteoporosis) is a priority. We are going to run a Refracture Prevention Program at our Parramatta rooms to try & stop bones breaking.


Posted on: 03-28-2011
Posted in: The Medical Profession
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